At a glance
Two ways to askFrom Profile in the app, or by email from your account address.
Done within 7 daysA person reviews the request, then your data is deleted and you get a confirmation.
Documents go tooID, licence and business documents are permanently deleted with the account.
Nothing can reach you afterAnything kept is anonymised or required by law and cannot be used to contact you.
01How to request deletion
There are two ways to ask. Both reach the same queue and both are reviewed by a person before anything is removed, so that no live trip, order, chat or payout is cut off halfway.
Fastest
In the Gooshen app
- Open Gooshen and sign in to the account you want to delete.
- Tap Profile in the bottom bar. Drivers and partners: open your dashboard profile.
- Scroll to the bottom and tap Delete my account.
- Choose a reason if you like and tap Submit request. You are signed out straight away.
If you can't sign in
By email
- From the email address on your account, write to delete@keripax.tech.
- Use the subject line Delete my account.
- Include the mobile number on the account if you signed up by phone.
- We confirm receipt within 24 hours and finish within 7 days.
Drivers, runners and partners: any balance Gooshen owes you is paid out to your registered payout method before the account closes. Open orders and trips must be completed or cancelled first.
02What is deleted
Once your request is processed, the following is permanently removed from our active systems:
DataWhat happens
Your sign-in identity and login methodsDeleted
Name, email address, mobile number and profile photoDeleted
Saved places, payment methods and wallet records tied to youDeletedAny unused wallet balance is refunded first where the law allows.
Trip and order history as it appears in your accountDeletedAnonymised financial records are kept, see below.
Verification documents: ID, licence, vehicle papers, proof of address, selfiesDeleted
Your restaurant, shop or service listing, menus, products and photosDeletedCustomers can no longer see or order from it.
Verified business contacts you added (emails and numbers)Deleted
Push-notification tokens and device linksDeleted
Browsing and recommendation signalsDeleted
03What is kept, and for how long
A small amount of information is anonymised or kept for a limited time because the law requires it or because other people depend on it. Nothing kept can be used to contact you.
DataWhat happens and for how long
Receipts and payment records for trips and ordersKept, anonymisedRetained for the period Zimbabwean tax and financial-record law requires, with your name replaced by an anonymous reference.
Ratings and reviews you leftAnonymised, keptThe text stays because other customers rely on it. Your name shows as "Deleted user".
Messages you sent to a driver, runner or restaurantKept on the other sideThe other person keeps their copy. Your sender name shows as "Deleted user".
Safety reports and fraud decisions involving your accountKept 90 daysUsed only to prevent a banned person from returning, then deleted.
Your deletion request recordKept 30 daysAn anonymised audit line (date and status) proving we completed your request.
Crash logs that contained your device identifierKept 90 daysStored by Firebase Crashlytics and auto-deleted.
Aggregated statistics such as daily trip countsKeptSums and averages that cannot be tied back to you.
04How long it takes
- Within minutesYour request is logged. If you asked from inside the app, you are signed out immediately.
- Within 24 hoursOur team confirms receipt by email.
- Within 7 daysYour account, documents, listings and personal data are deleted from our active systems and we email you a confirmation.
- Within 30 daysThe deletion request record itself is purged.
- Within 90 daysAny remaining crash logs and safety records in their retention window are automatically removed.
05Changed your mind?
If you submitted a request by mistake, email support@keripax.tech from the account address before the 7-day window ends and we will cancel it. After deletion the account cannot be restored; you are welcome to create a new one.
06Need help?
If you do not receive a confirmation within 24 hours, or you cannot find the delete button, email support@keripax.tech with the email address or mobile number on your account. A person replies within one business day.
For our full data practices see the Privacy Policy.
Questions about this page?
Write to us and a person replies, usually within one business day.
