Gooshen
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Questions?
Answers.

Everything people ask us most. Still stuck? Contact support from your trip in the app.

FAQ

Good to know.

What is Gooshen?

Gooshen is Zimbabwe's app for rides, food delivery and parcels. Everything happens in the app on iPhone or Android.

Can I order on the website?

No. Gooshen works in the app only, so tracking, codes and payments always work properly. Download it free from the App Store or Google Play.

Where is Gooshen available?

We're live in Harare and growing. The app shows what's available where you are.

How do I pay?

Cash, or in the app with your Gooshen wallet, EcoCash, OneMoney or a card. In-app payments come with a receipt.

What is a Gooshen ID?

Your permanent @name on Gooshen. It's issued once, linked to your account's email, and can't be changed.

Can I give someone Gooshen credit?

Yes. Gift cards can be bought on the gift page and turned into wallet balance in the app.

How does cancelling work?

Free while we search and for two minutes after a driver accepts. After that a small fee goes to the driver who was on the way.

What happens if a parcel can't be delivered?

The runner brings it back to you and you confirm with your code. The fare stands and a return fee applies.

Will drivers see my phone number?

No. Calls and messages go through Gooshen, so numbers stay private.

How do drivers earn?

Drivers keep 100% of every fare and pay a small weekly subscription and a flat fee per trip. See drive with Gooshen.

How do I delete my account?

In the app: Profile, then Delete my account. Or follow the steps on the delete account page.

How do I contact support?

From your trip or order in the app, or email support@keripax.tech.

Everything happens in the app.

Download Gooshen free on iPhone or Android.