The rules of the road, in plain English.

01These terms

These Terms of Service are an agreement between you and DropIT Solutions, trading as Gooshen (formerly Keripax Mall), for your use of the Gooshen mobile app, web app, websites and support services (the "Platform"). By creating an account or using the Platform you accept them. If you do not agree, please do not use Gooshen.

Drivers, runners, restaurants and shops also accept partner terms during onboarding. Where the two differ, the partner terms apply to partner activity.

02What Gooshen is

Gooshen is a technology platform. It connects you with independent drivers who provide rides, independent runners who collect and deliver parcels, and independent restaurants and shops that prepare and sell what you order. Gooshen sets standards, verifies the people on the platform, shows you prices upfront, processes payments and supports you when something goes wrong, but the ride, the meal and the delivery are provided by those independent partners.

The earlier Keripax shop and service directories are paused while Gooshen focuses on rides, food and parcels. If they return, any sale through a listing marked "enquire" happens directly between you and that business, and these terms apply only to your use of the directory.

03Your account

• You must be 18 or older and able to enter a binding agreement.
• Give accurate details and keep them current. One person, one account.
• Keep your sign-in and verification codes private. Gooshen will never ask you for a code by phone, chat or email. Anything done through your account is treated as done by you until you tell us it has been compromised.
• We may suspend or close an account that breaks these terms, is used fraudulently or puts drivers, partners or other users at risk. You can close your account at any time from Profile.

04Rides

• Upfront fares. The fare you see before you confirm is the fare you pay, unless you change the destination, add stops or the driver waits beyond the included time. Any change is shown in the app before it is charged.
• Pickup PIN. Give the PIN only to the driver whose name, photo and number plate match the app. A trip cannot start without it.
• Cancellations. You can cancel free of charge within the window shown in the app. After that, or if the driver arrives and you are not there, a cancellation or no-show fee may apply to compensate the driver.
• Conduct. Treat drivers with respect. No weapons, no open alcohol, no smoking and no more passengers than the vehicle seats. Child seats are not provided; travel with a child is at the discretion of the driver and your responsibility.
• Damage and cleaning. If you damage or soil a vehicle you agree to pay a reasonable repair or cleaning fee, which we will evidence with photos before charging.
• Lost items. Report lost items through the trip in the app. Return trips may carry a fare set by the driver and shown to you first.

05Food

• Menus, prices, portion sizes and availability are set by each restaurant. Delivery and service fees are shown separately before you pay.
• Tell the restaurant about allergies in the order notes. Restaurants prepare food in kitchens that may handle allergens, and Gooshen cannot guarantee an allergen-free meal.
• Once a restaurant accepts and starts preparing your order it generally cannot be cancelled. If an item is unavailable the restaurant may offer a substitute or a refund for that item.
• If an order arrives wrong, incomplete or unsafe to eat, report it from the order within 24 hours with a photo and we will refund or credit you.

06Delivery

• What you can send. Documents, parcels, shopping and personal items that fit safely on the runner's vehicle. You confirm the contents are lawful, properly packed and belong to you or you are entitled to send them.
• Prohibited items. Cash and valuables above the declared-value limit, weapons, drugs, hazardous or flammable goods, live animals, perishable items without suitable packaging, and anything illegal to possess or transport in Zimbabwe.
• Handover code. The recipient receives a one-time code. The runner hands over only when it is given, which is your proof of delivery.
• Declared value and liability. Declare the value when you book. If a parcel is lost or damaged while in the runner's care, our liability is limited to the declared value, up to the maximum shown in the app at the time of booking.
• Failed deliveries. If the recipient cannot be reached, the runner will wait for the period shown in the app, then return the item to you. A return fee may apply.

07Prices, payments and refunds

• Payment methods. EcoCash, OneMoney, Visa or Mastercard, Gooshen wallet credit and, where offered, cash to the driver or runner. Prices are in US dollars unless the app shows otherwise.
• Dynamic pricing. At very busy times fares and delivery fees may rise so that enough drivers and runners are available. Any increase is shown clearly before you confirm.
• Authorisation. For card and mobile-money payments you authorise us to charge the amount shown plus any fees that arise under these terms, such as waiting time, cancellation, damage or return fees.
• Receipts. You get a receipt in the app and by email for every paid trip and order.
• Refunds. Approved refunds go back to the original payment method or, if you prefer, to your Gooshen wallet. Mobile-money and card refunds can take several business days to appear, depending on the provider.
• Disputes. Raise a fare or order dispute from the trip or order within 7 days. We review the route, timings and messages and reply with a decision.

08Promotions and wallet credit

Promo codes and wallet credit are offered at our discretion, may be limited to certain services, areas, times or payment methods, and expire on the date shown. They have no cash value, cannot be transferred or sold and may be withdrawn if we find they were obtained or used fraudulently, including by creating multiple accounts.

09Drivers, runners and partners

• Drivers, runners, restaurants and shops are independent businesses, not employees or agents of Gooshen.
• Everyone who provides a service through Gooshen passes identity and document verification before going live, and partner businesses are reviewed by our team before customers can see them. We may decline or remove anyone who does not meet our standards.
• Drivers keep 100% of their fares and restaurants keep their prices. Gooshen's fees to partners are published in the partner agreement and in the app, and are never hidden in your price.
• Payouts, service fees and any subscriptions are governed by the partner terms and the statements available in the partner dashboard.

10Safety and conduct

Gooshen works because people on both sides of a trip treat each other decently. You agree not to harass, threaten, discriminate against or endanger anyone; not to damage property; not to record people without consent; and not to contact drivers, runners or partners outside the app for the purpose of taking trips off-platform.

Ratings and reports are reviewed by people. Accounts with repeated low ratings, credible safety reports or fraudulent activity may be suspended or closed. In an emergency always contact the police first, then report to us from the trip.

11Acceptable use

• Do not use Gooshen for anything unlawful, or to transport or order unlawful goods.
• Do not create multiple accounts, impersonate anyone, share or sell your account, or use another person's payment method without permission.
• Do not interfere with the Platform: no scraping, reverse engineering, automated access, exploiting bugs or attempting to bypass verification, pricing or security.
• Do not post content in profiles, reviews or chats that is false, abusive, obscene or infringes someone else's rights.

12Content and intellectual property

Gooshen, Keripax, the logos, the app and the website are owned by DropIT Solutions and protected by law. You may use them only as part of using the service. Anything you post, including reviews, photos and messages, remains yours, but you give us a worldwide, royalty-free licence to use it to operate, promote and improve the Platform. We may remove content that breaks these terms.

13Liability

We work hard to make Gooshen reliable, but it is provided "as is" and we cannot promise it will always be available or error-free. Rides, meals and deliveries are provided by independent partners, and to the fullest extent the law allows:

• Gooshen is not liable for the acts or omissions of drivers, runners, restaurants or shops, except as expressly set out in these terms (for example the delivery liability cap in section 06).
• Gooshen is not liable for indirect or consequential loss, including loss of income, profits, data or opportunity.
• For any claim connected with a specific trip or order, our total liability is limited to the amount you paid Gooshen for that trip or order.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by our negligence or for fraud.

14Disputes and governing law

These terms are governed by the laws of Zimbabwe. If we have a dispute, we will first try to resolve it through support. If that fails, either of us may take it to the courts of Harare, Zimbabwe, which will have exclusive jurisdiction, or to any consumer body that has authority over the matter.

15Changes to these terms

We may update these terms as Gooshen grows or the law changes. We will post the new version here with a new date and, for significant changes, tell you in the app or by email before they take effect. Continuing to use Gooshen after that date means you accept the updated terms.

16Contact

• General support: support@keripax.tech
• Safety and abuse reports: report@keripax.tech
• Privacy: privacy@keripax.tech
• Post: DropIT Solutions, Harare, Zimbabwe